Orders, cancellations & returns.

The website collects quote requests and does not take payments. Submitting a quote request does not create a purchase or a charge.

Before placing an order

Ask your Relentless representative for the cancellation, deposit, return eligibility, return shipping and refund terms that apply to your specific equipment and customisation before paying. This page does not promise a return window or establish that a deposit is refundable or non-refundable.

Existing orders

Contact ceo@fusiongyms.com with your order reference, the equipment involved and the reason for your request. Do not send equipment back until return arrangements have been confirmed. Your applicable legal rights are not excluded by this page.

Defects or damage

Contact the team about damage or a suspected defect so they can review the issue and the applicable warranty. See the support FAQ for the currently published warranty information. Warranty service and a change-of-mind return are different requests.